While we are aiming toward same day order processing in the future, incoming orders are processed over the weekends (between Friday and Sunday) during our ramp-up period. Subsequently, the goods are to be dispatched on the Monday of each week. We thank you for your patience and understanding as we strive to provide you the best experience.
- Shipping charge of AU$10.00 is fixed for orders throughout Australia based on registered post. Free standard shipping will apply for orders over AU$150 per transaction, with delivery address in Australia.
- The estimated delivery time is between 2-5 working days for most areas. Some areas in far west and north of Australia may require longer times. The delivery time is measured from when the products are processed and dispatched from Kisaku HQ in Melbourne, Victoria.
- The delivery times are only valid for ready stocks. For custom orders, please read the section below
If you need your orders to arrive faster, we will be able to arrange for an express post shipment. Please let us know at firstname.lastname@example.org and we will be in touch to discuss further.
Our shipment will be delivered through a combination of services by Fastway Couriers, WizMe and Australia Post. All shipments will be delivered on business days only, not on weekends and public holidays.
All shipment will require signature on deliveries. If you are not able to receive the parcels at home or do not have someone at home to sign for the parcels, please let us know in advance and we will work out what is the best way to deliver to you!
International shipping and delivery
If you wish to deliver to countries outside Australia, please contact us at email@example.com and we will arrange for the delivery for you. We will inform you of the postage charges before processing your orders and if you are happy with the quote, we will be happy to send our beautiful products your way!
Any custom orders or pre-orders will take between 10 – 21 days for manufacturing, depending on the complexity of the products and availability of fabrics and materials. Inclusive of international shipping and local delivery times, please expect that goods may take between 6 to 8 weeks to reach you, from the time that we confirm your orders and receive your down payment. We will be in contact to confirm availability of fabrics and materials.
Simple and environment-friendly packaging
As we strive to minimise waste, you will notice that we have intentionally kept the packaging simple and use relatively environmental friendly packaging for our products. Rest assured that we will not compromise on the product protection.
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